AI Virtual Agent and Analytics

Connect Every Communication Channel with AI Insights to Elevate Customer Experience

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AI Virtual Agent and Analytics

An enterprise AI platform that enhances customer engagement and business operations through seamless integration with Call Center, Cloud Contact Center, and Cloud PBX systems. Enabling automated communications, AI-driven insights, and omnichannel customer experiences. 

Why TrueBusiness? AI Virtual Agent & Analytics 

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AI with over 85% response accuracy
Handles repetitive inquiries automatically — freeing your agents to focus on complex cases that truly need the human touch
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Developed by a team with deep expertise in Thai language and local customer behavior
Designed to feel natural, relevant, and effective across industries
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Customer data is protected under PDPA and ISO 27001 standards
Giving your business full confidence in data privacy
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Connects seamlessly with your existing Contact Center and CRM systems
No need to overhaul your infrastructure, so you can go live faster with minimal disruption

โซลูชันของ AI Virtual Agent and Analytics

AI ChatBot/VoiceBot & 
AI Assistant Agent

An intelligent assistant for Contact Centers and Customer Service that provides real-time response recommendations, conversation summaries, and seamless integration with CRM systems or Knowledge Bases to enhance customer service efficiency. 

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AI Call Analytics

An AI-powered conversation analytics platform that transcribes calls, analyzes customer sentiment, and delivers key insights from every interaction to enhance Contact Center performance and elevate the customer experience. 

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USE CASE AI Virtual Agent & Analytics 

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Healthcare

  • Appointment booking
  • Reminders
  • Patient support
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Financial/Insurance

  • Customer onboarding
  • Support automation
  • Soft Remind
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Service

  • Appointment booking reminders
  • Customer service support
  • Survey feedback
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Government/Education

  • Course inquiries
  • Admissions support
  • Follow-ups program
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Property/Real Estate

  • Lead qualification
  • Property inquiries
  • Site visit scheduling
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Retail/E-commerce

  • Promotion update
  • Customer service
  • Order update & confirmation

Benefits of
AI Virtual Agent
and Analytics

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Boost efficiency
24/7 customer service
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Reduce costs
Operations and staff workload
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Respond to customers faster
Accurate and consistent
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Analyze conversations
And gain customer insights in real-time
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Elevate
Customer Experience and customer satisfaction
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Support growth
For your business with automation and Omnichannel
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Reduce Human Error
And improve service quality
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Help your team make decisions
Faster, powered by AI-driven insights

AI Virtual Agent & Analytics Business Suitable for Model

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Healthcare and Medical Services
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Financial Services and Banking
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Government Agencies
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Brokerage and Insurance Business
FOR MORE INFORMATION

AI Virtual Agent & Analytics
Solutions

Transform your business with
our services and solutions
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