Cost Efficiency
- No need for hardware investments or ongoing maintenance costs.
- Cut down on operational costs.
Cloud Contact Center
Enables your business to connect all communication channels, update your sales touchpoints, and offer systematic customer service via phone and Omni-Channel, ensuring all interactions are well-managed.
Real-time Dashboard
Get live reports and insights via the Real-time
Dashboard on your browser.
Dashboard on your browser.
Wallboard
View real-time queue data
effortlessly to stay on top of the actions.
effortlessly to stay on top of the actions.
Queue Panel
Manage customer calls instantly
with a real-time queue system, and route calls
to the right agents based on conditions.
with a real-time queue system, and route calls
to the right agents based on conditions.
Real-time Dashboard
Get live reports and insights via the Real-time Dashboard on your browser.
Wallboard
View real-time queue data effortlessly
to stay on top of the actions.
to stay on top of the actions.
Queue Panel
Manage customer calls instantly with a real-time queue system, and route calls to the right agents based on conditions.
Interactive Voice Response (IVR)
Choose from Thai or English for the IVR.
Call Flow
Design and manage your call flow with ease using an intuitive tool.
Voice Recording Feature
Record calls on the cloud and store them for up to 3 months for easy access and reference.
Real-Time Queue Management
Handle all calls instantly with a flexible queue system and dynamic agent assignment.
Silent Monitoring
Supervisors can listen in on live conversations to evaluate agent performance.
Whisper
Supervisors can provide guidance to agents in real-time, without the customer hearing.
Real-time Dashboard
Get live reports and insights via the Real-time Dashboard on your browser.
Email
Works seamlessly with Outlook, POP3 Mail Server, and SMTP mail servers
Fax-to-Email
Automatically receive incoming faxes and deliver them directly to the recipient's email inbox.
Customer Satisfaction Survey
Get feedback from customers after their experience.
Social Media Integration
Works with social channels including LINE OA, Facebook, Pantip, and Webchat.
CRM
Sync smoothly with CRM systems like Salesforce and MS Dynamics.
Benefits of
Cloud Contact Center
Enhanced Performance
- Keep track your team's performance with stats and reports that help measure KPIs.
- Continuously improve employee performance with real-time monitoring.
Security You Can Trust
Operate on a highly secure cloud platform designed for maximum protection.
Broaden Communication Channels
Reach customer through various communication channels, allowing your business to be more accessible and responsive, anytime and anywhere.
Customer Satisfaction
- Gather customer feedback for continuously improve employee service quality.
- Utilize customer history to provide personalized support and elevate customer experience.
Financial Services and Banking
Brokerage and Insurance Business
Healthcare and Medical Services
Call Center and Debt Collection Services
Retail Business
FOR MORE INFORMATION
Cloud Contact Center Solutions
Transform your business with
our services and solutions
our services and solutions
