Easy and Convenient
Reduce workload in responding to inquiries and enable basic Self Service, replacing up to 40% of Call Center agents' tasks.
AI VoiceBot / ChatBot & AI Assistant Agent
AI Assistant Agent Platform for Enterprises that enhances Contact Center and Customer Service operations with intelligent AI developed by experts in Thai Speech Recognition and Thai Chatbot technologies. Supporting both Free Speech and Free Text communication, the platform is powered by advanced NLU (Natural Language Understanding) to accurately understand natural conversations。 Delivering interactions as seamless as speaking with a real agent.
The platform can integrate with CRM, Knowledge Base, and Ticketing systems to retrieve information, recommend responses, summarize conversations, and automatically create tickets in real time. This helps reduce operational costs, minimize human error, and improve customer service efficiency 24 Hours.
The platform can integrate with CRM, Knowledge Base, and Ticketing systems to retrieve information, recommend responses, summarize conversations, and automatically create tickets in real time. This helps reduce operational costs, minimize human error, and improve customer service efficiency 24 Hours.
Solution design & integration
TrueBusiness provides flexible solution design and seamless integration with a wide range of existing cloud contact center platforms used by organizations.
Improve Customer Experience
Enhance service quality by delivering faster, smoother, and more efficient customer support experiences.
Revenue Growth
Drive higher sales performance by enabling faster responses, better customer engagement, and more effective service interactions.
Cost saving
Reduce operational costs by minimizing the need for additional customer service agents while maintaining service efficiency and quality.
Experienced and Professional support 24x7
TrueBusiness provides 24x7 support from experienced professionals to ensure reliable service and continuous business operations.
Solution design & integration
TrueBusiness provides flexible solution design and seamless integration with a wide range of existing cloud contact center platforms used by organizations.
Improve Customer Experience
Enhance service quality by delivering faster, smoother, and more efficient customer support experiences.
Revenue Growth
Drive higher sales performance by enabling faster responses, better customer engagement, and more effective service interactions.
Cost saving
Reduce operational costs by minimizing the need for additional customer service agents while maintaining service efficiency and quality.
Experienced and Professional
support 24x7
support 24x7
TrueBusiness provides 24x7 support from experienced professionals to ensure reliable service and continuous business operations.
Voice-to-Text
Convert speech into text in real-time.
Expert in Thai Language
Understand everyday Thai communication.
Developed by True Team
Conversation development is handled by the True team, ensuring quality control to company standards.
Multi-Channel Support
Support Omni Channel platforms and social media such as websites, Facebook, and LINE OA.
Versatile Functionality
Work seamlessly with both Voice and Non-Voice operations.
Connections Support
Connect with Generative AI and Knowledge Base System for each organization.
Report
Dashboard & Report for monitoring and tracking the Bot’s performance.
Text-to-Voice
Convert text into speech, making the tone of the Bot's voice more human-like and customizable according to brand preferences.
Conversation Record
Record conversations in both audio and text formats.
Edit or Modify
Adjust Bot conversation topics and workflows easily, no coding required (Zero-Code). Export bot call reports anytime.
AI Auto Work Log Summary
AI analyzes and automatically summarizes conversations between agents and customers, enabling fast and accurate Work Log creation for Tickets.
AI Chat Summary & Validation
AI summarizes conversations from Chat Line, allowing agents to review, edit, and validate the information before saving it into the system.
AI Knowledge Recommendation
AI recommends relevant information from the Knowledge Base — such as SOPs, FAQs, and Policies — helping agents respond accurately.
AI Case Classification & Routing
AI analyzes case types from conversations and processes them according to your organization's Business Rules — such as notifications, inquiries, data, and case status.
VoiceBot & ChatBot
Assistant Agent
VoiceBot & ChatBot
Assistant Agent
AI SUMMARY FOR WORK LOG
TICKET
Automatically summarizes Ticket data
Reduces time spent reading and identifying key points
LINE
Summarizes conversations from LINE
Quickly captures the key points
AI SUGGESTION FROM
KNOWLEDGE BASE (KB)
Searches for answers from the Knowledge Base (KB)
Suggests accurate responses
Helps your team respond to customers quickly and on point
AI SUGGESTION
FROM BUSINESS RULE FOR CHAT
Suggests responses based on Business Rules
Helps maintain professional chat conversations
Reduces errors in responses
REALTIME TRANSCRIPTION
Transcribes conversations in real-time
From both Call and Live Chat
Records data automatically, ready to use instantly
- Supports multiple channels
- Accurate and fast
- Easy to search and use
Benefits of
AI VoiceBot / ChatBot & AI Assistant Agent
Innovation
Drive organizational innovation, transforming customer businesses with digital and intelligent Self Service solutions.
Enhanced Efficiency
Support Omni Channel services, providing 24/7 availability across multiple platforms.
Customer Satisfaction
Deliver accurate and efficient service, reducing call volumes and minimizing abandoned calls.
Financial Services and Banking
Service Providers
Retail Business
Healthcare and Medical Services
Government Agencies
FOR MORE INFORMATION
AI VoiceBot / ChatBot & AI Assistant Agent
Solutions
Transform your business with
our services and solutions
our services and solutions
