Terms and Conditions of the 5G Biz Ultra Max Promotion
For Device Sales Bundled with Monthly Subscription Packages
1. This promotion is available to legal entities subscribing to TrueMove H postpaid mobile services provided by True Move H Universal Communication Co., Ltd. (the “Company”) from 25 September 2026 to 30 June 2027, or until otherwise notified.
2. Promotion details:
2.1 Promotion: 5G Biz Ultra Max 4599
Minimum monthly flat-rate service fee for months 1–24: THB 4,599 per billing cycle, with the following standard package benefits:
(1) 500 minutes per month for calls to all networks and landlines. Any fraction of a minute shall be counted as one minute.
(2) Unlimited calls within the True and dtac networks, 24 hours a day.
(3) Unlimited 5G service at speeds of up to 1 Gbps, 4G service at speeds of up to 300 Mbps, and 3G service at speeds of up to 42 Mbps.
(4) Unlimited Wi-Fi service at speeds of up to 1 Gbps.
Minimum monthly flat-rate service fee from month 25 onward: THB 1,099 per billing cycle, with the following benefits:
(1) 500 minutes per month for calls to all networks and landlines. Any fraction of a minute shall be counted as one minute.
(2) Unlimited calls within the True and dtac networks, 24 hours a day.
(3) Unlimited 5G service at speeds of up to 1 Gbps, 4G service at speeds of up to 300 Mbps, and 3G service at speeds of up to 42 Mbps.
(4) Unlimited Wi-Fi service at speeds of up to 1 Gbps.
2.2 Promotion: 5G Biz Ultra Max 4,999
Minimum monthly flat-rate service fee for months 1–24: THB 4,999 per billing cycle, with the following standard package benefits:
(1) 500 minutes per month for calls to all networks and landlines. Any fraction of a minute shall be counted as one minute.
(2) Unlimited calls within the True and dtac networks, 24 hours a day.
(3) Unlimited 5G service at speeds of up to 1 Gbps, 4G service at speeds of up to 300 Mbps, and 3G service at speeds of up to 42 Mbps.
(4) Unlimited Wi-Fi service at speeds of up to 1 Gbps.
Minimum monthly flat-rate service fee from month 25 onward: THB 1,099 per billing cycle, with the following benefits:
(1) 500 minutes per month for calls to all networks and landlines. Any fraction of a minute shall be counted as one minute.
(2) Unlimited calls within the True and dtac networks, 24 hours a day.
(3) Unlimited 5G service at speeds of up to 1 Gbps, 4G service at speeds of up to 300 Mbps, and 3G service at speeds of up to 42 Mbps.
(4) Unlimited Wi-Fi service at speeds of up to 1 Gbps.
3. Excess usage charges, payable in addition to the minimum monthly service fee, are as follows:
3.1 Calls to all networks: THB 1.25 per minute, charged by actual minutes of usage, with any fraction of a minute counted as one minute.
3.2 Domestic SMS between mobile numbers used and registered in Thailand: THB 2 per message.
3.3 Domestic MMS between mobile numbers used and registered in Thailand: THB 4.50 per message.
4. This promotion is intended solely for normal communications from mobile phones to mobile phones or from mobile phones to landlines.
5. The above rates cover only outgoing calls to mobile or landline numbers used and registered in Thailand, 5G/4G/3G/EDGE/GPRS services, and value-added services of the types and at the rates expressly specified. They exclude other charges, including content downloads, information services, international calls, international roaming, and other value-added services.
6. All rates stated above exclude value-added tax (VAT).
7. The Company reserves the right to restrict unlimited internet usage under the package subscribed to in conjunction with the mobile number and smartphone or tablet if the Company detects or is notified that the subscriber distributes or shares mobile internet access with other mobile phones and/or devices, or engages in any similar activity.
8. The Company reserves the right to manage its network as appropriate to maintain service quality standards and ensure efficient service for users generally. The Company may restrict a subscriber’s data usage and mobile internet speed in the following billing cycle if it finds or reasonably suspects that the subscriber continuously downloads and/or uploads large files, transfers unusually high volumes of data beyond ordinary personal usage, or engages in usage that is unfair or causes or may cause harm to, or affect, other users, the network, or the Company’s services as a whole. The resulting speed may be lower than the speed specified in the package.
9. The Company reserves the right to restrict BitTorrent, internet sharing via hotspot, peer-to-peer file transfers (including certain CCTV applications and multiplayer games), abnormally high-volume data transfers beyond ordinary usage, or usage that may affect the service as a whole.
10. 5G service may be used only with 5G-compatible devices and within 5G service coverage areas.
11. 5G coverage areas may be checked at http://truemoveh.truecorp.co.th/truemoveh5g.
12. WiFi by TrueMove H coverage areas may be checked at www.truewifi.net.
13. Terms and Conditions for Wi-Fi by TrueMove H:
14.1 Subscribers must connect through .@ truemoveH only.
14.2 Subscribers may use their TrueMove H mobile number as the username (09XXXXXXXX) and request a password free of charge by dialing *871*4#. The password will be sent by SMS.
14.3 The Wi-Fi by TrueMove H username and password will be provided automatically within one hour after service activation.
14.4 If the subscriber forgets the Wi-Fi by TrueMove H password, a new password may be requested from TrueMove H Care at 1242 or through channels designated by the Company.
14.5 For Wi-Fi by TrueMove H, the service provider must terminate the internet connection (session timeout) every 90 minutes to verify and record usage. To continue using the service after disconnection, the subscriber must disconnect and reconnect.
14.6 If a subscriber forgets to log out or remains inactive for more than 10 consecutive minutes, the system will automatically log the subscriber out.
14.7 Only one user may connect to the internet or Wi-Fi at a time per session.
14. Benefits under this promotion may not be redeemed, refunded, or exchanged for cash or other items, carried over to the following month, or transferred to another individual or legal entity.
15. Subscribers may not call special numbers, such as 1900, or send commercially charged SMS messages until otherwise notified.
16. The Company reserves the right to terminate the service agreement immediately if the subscriber engages in any of the following:
17.1 Breach of contractual prohibitions. Any use contrary to the purpose of the agreement shall constitute such a breach. For the purposes of the agreement, the subscriber shall:
(a) Use the services under this promotion solely for personal communications, in good faith and in the ordinary manner of use by a natural person, and not for other gain or purposes; the subscriber shall not exploit the services commercially or resell or provide them to others.
(b) Not use, adapt, or take any action involving the services, technology, systems, or other means connected with their use in a manner that is or may reasonably be expected to be immoral, harmful, or unfair to the Company or others, directly or indirectly; nor interfere with, inconvenience, endanger, or disrupt the normal operation or performance of the network or any part of it.
(c) Not transfer the rights to use the services under the agreement to any other person before expiry of the contractual term without the Company’s consent.
17.2 Conduct giving reasonable grounds to believe that the subscriber has committed fraud, falsified documents when applying for or accepting a service offer, used the services fraudulently, or used the services unlawfully.
17. The Company reserves the right to amend, change, suspend, or cancel the promotion without prior notice if a requirement, order, or policy of a relevant government authority requires amendment, change, suspension, or cancellation of these service conditions, or imposes additional operational burdens on the Company.
Unless otherwise expressly stated, the Company may amend, change, suspend, or cancel these terms as appropriate by giving at least 30 days’ prior notice through channels it deems appropriate.
18. Terms and Conditions of Service: Subscribers acknowledge and agree to comply with the Terms and Conditions of Service at https://truebusiness.truecorp.co.th/th/landing/standardterms, which form part of this quotation, the application/service agreement with the True Group, and other documents relating to the subscription.
19. This promotion has a term of 24 months from the date of registration and service activation under the promotion.
20. The Company reserves the right to offer additional services or consider granting benefits to subscribers at a later date without prior notice. A subscriber receiving such services or benefits shall be deemed to acknowledge and agree to be bound by their applicable terms and conditions.
21. Subscriber Consent and Representations: The subscriber acknowledges and consents to the service provider collecting, processing, using, transmitting, transferring, and disclosing the subscriber’s personal data for the provision or improvement of services; compliance with personal data protection laws; market research and promotional activities; analysis and offering of services or products of the service provider, its distributors, agents, related parties, business partners, and/or True Group companies; other purposes not prohibited by law; or compliance with laws and regulations applicable to the service provider now or in the future. The service provider may transmit, transfer, and/or disclose such data to its group companies, business partners, data processors, and any agency, organization, legal entity, or individual having a contract, agreement, legal relationship, or other relationship with the service provider, in Thailand or abroad.
22. This promotion is subject to legal terms and conditions prescribed by the Company. Subscribers should obtain further information before choosing the service by calling 1239 or contacting sales staff.
